1. Information We Collect

When you work with us on budget negotiations, we need certain information to provide our services effectively. Here's what we typically collect:

• Personal identification details (name, email address, phone number)
• Business information (company name, position, industry sector)
• Financial data relevant to your budget negotiations (current budgets, spending patterns, cost structures)
• Communication records (emails, meeting notes, consultation details)
• Technical information (IP address, browser type, device information when you visit our website)
• Usage data (how you interact with our services and platform)

We only collect what's necessary. If something isn't directly relevant to helping you negotiate better budgets, we don't ask for it.

2. How We Use Your Information

Your information serves specific purposes, all connected to providing you with quality budget negotiation services:

• Delivering our core services (analysis, strategy development, negotiation support)
• Understanding your specific budget challenges and tailoring our approach accordingly
• Communicating with you about your projects and providing updates
• Improving our services based on what works and what doesn't
• Meeting our legal obligations under Australian law
• Protecting both your interests and ours from fraud or misuse

We don't sell your information to third parties. Never have, never will. That's not our business model.

3. Data Storage and Security

We store your information on secure servers located in Australia. Our security measures include:

• Encrypted data transmission using industry-standard SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls that limit who can view your information internally
• Regular backups stored securely to prevent data loss
• Staff training on privacy and security best practices

But let's be honest – no system is 100% secure. We do everything reasonable to protect your data, but we can't guarantee absolute security. That's just the reality of operating in a digital environment.

4. How Long We Keep Your Data

We don't keep your information forever. Here's our approach to data retention:

After these periods, we securely delete or anonymize your information unless we're legally required to keep it longer.

5. Sharing Your Information

We share your information only when necessary and only with parties who need it to help us serve you:

• Professional service providers (accountants, legal advisors) who assist with specific aspects of budget negotiations
  • These providers are bound by confidentiality agreements
  • They can only use your data for the specific purpose we've engaged them for
• Technology service providers (cloud hosting, email services, analytics platforms)
  • We choose providers with strong privacy commitments
  • Data processing agreements are always in place
• Government agencies when required by law (ATO, regulators)
  • Only when legally compelled or required
  • We'll notify you unless prohibited by law

We don't share information for marketing purposes or with data brokers. Your business details stay confidential.

6. Cookies and Website Tracking

Our website uses cookies – small text files stored on your device. They help us understand how people use our site and improve the experience.

We use three types:

• Essential cookies (required for the site to function properly)
• Performance cookies (help us understand site usage patterns)
• Functional cookies (remember your preferences between visits)

You can control cookies through your browser settings. Disabling them might affect how the site works, but you'll still be able to access our main content and contact us.

7. Your Privacy Rights and How to Exercise Them

Under the Privacy Act 1988, you have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
  • We'll provide this within 30 days of your request
  • There's no charge for reasonable requests
• Correction: Ask us to correct inaccurate or incomplete information
  • We'll update records promptly once verified
  • If we disagree, you can request we note your view
• Deletion: Request deletion of your information in certain circumstances
  • Subject to legal retention requirements
  • We'll explain if we can't delete something and why
• Restriction: Ask us to limit how we use your information
  • Particularly useful if you dispute accuracy of data
  • May affect our ability to provide certain services
• Objection: Object to certain types of data processing
  • Especially relevant for marketing communications
  • We'll stop unless we have compelling legitimate grounds

To exercise any of these rights, just contact us using the details at the bottom of this page. We aim to respond within 30 days.

8. Marketing Communications

We occasionally send information about our services, industry insights, or budget negotiation tips. This only happens if:

• You've explicitly opted in to receive marketing communications
• You're an existing client and the information relates to similar services
• We have another lawful basis under Australian spam laws

Every marketing email includes an unsubscribe link. Click it, and you're off the list immediately. No questions asked, no hoops to jump through.

Unsubscribing from marketing doesn't affect essential service communications related to active projects or account management.

9. Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from anyone under 18 years old.

If we discover we've accidentally collected information from someone under 18, we'll delete it promptly. If you believe this has happened, please contact us immediately.

10. Changes to This Policy

We review and update this privacy policy regularly – usually annually, or sooner if laws change or we modify our practices.

When we make significant changes, we'll notify you by email (if we have your address) and by posting a notice on our website. The "Last Updated" date at the top shows when the current version took effect.

Continuing to use our services after changes take effect means you accept the updated policy.

11. Data Breach Response

Despite our best efforts, data breaches can happen. If one occurs that's likely to result in serious harm, we'll:

• Notify affected individuals as soon as practicable
• Report to the Office of the Australian Information Commissioner as required
• Provide clear information about what happened and what steps to take
• Take immediate action to secure systems and prevent further breaches

We have an incident response plan in place and test it regularly. Preparation matters when things go wrong.